THE National Australia Bank has deployed a voice biometrics system for phone banking, allowing customers to enrol via speech recognition and dispense with the need to remember PINs and passwords.
Telstra undertook deployment of Salmat VeCommerce's VeSecure product, as part of NAB's plan to improve customer service and identity security.
According to NAB speech program manager Sam Jackel, once callers have registered their unique voiceprint, they speak their individual account number and the system will verify their identity.
The voice system sits on top of VeConnect, which was implemented earlier this year to upgrade the routing of phone banking calls, and support the launch of a single number, 136 NAB, to manage all NAB customer inquiries.
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